Shipping Policy
Effective Date: 22 July 2024
Website: www.mycolostrumworld.com
At MyColostrumWorld.com, we proudly ship worldwide, delivering premium colostrum-based milk powder and wellness products directly to your door. Please review our shipping terms carefully before placing your order.
1. Where We Ship
We ship internationally to most destinations, including:
United States, United Kingdom, Canada, Australia, New Zealand
European Union (EU) countries
Southeast Asia, Middle East, and other regions
If your country is not available at checkout, please contact our support team at support@mycolostrumworld.com or via WhatsApp/Telegram (+601121944419) for assistance.
2. Order Processing Time
All orders are processed and shipped within 1–3 business days
Orders placed on weekends or public holidays will be processed on the next working day
3. Estimated Delivery Times
All shipments are handled by trusted express couriers for secure and fast delivery.
🚚 Express Shipping (DHL Express / FedEx)
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| United Kingdom | 3–7 business days |
| Australia / NZ | 3–7 business days |
| Canada | 3–7 business days |
| Southeast Asia | 2–5 business days |
| Europe | 3–7 business days |
| Middle East | 3–7 business days |
| Rest of the World | 4–8 business days |
Note: Delivery times are estimates and may vary due to customs clearance, courier workload, or local public holidays.
4. Shipping Method Per Product
We offer express shipping by default for all products due to their health-sensitive nature:
All orders ship via DHL Express or FedEx only
The appropriate courier will be selected based on your destination and product safety requirements
Tracking numbers are provided for all shipments once dispatched
5. Customs, Duties & Import Taxes
International shipments may be subject to customs clearance and import duties according to your country’s regulations
Customers are responsible for paying any applicable duties, VAT, or local taxes
If a shipment is rejected, returned, or destroyed due to unpaid customs fees, no refund will be issued
We strongly advise checking your country’s import rules before ordering
6. Lost, Returned, or Undelivered Packages
✅ Our Responsibility
We securely pack every order and use trackable express couriers
If a package is lost or damaged, we will offer a replacement or refund, depending on stock availability and courier investigation
❌ Buyer’s Responsibility
Provide a complete and correct shipping address at checkout
Monitor your tracking updates and respond to customs or courier notifications promptly
For cases of refused delivery, incorrect address, or unpaid import duties, the customer will bear all return and reshipment costs
7. Tracking Your Order
Once your order ships, a tracking number will be sent to your email or WhatsApp.
You can track your shipment here:
🔗 Track Your Order
8. Changes to This Policy
We may update this Shipping Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date.
Questions?
Contact us at:
📧 support@mycolostrumworld.com
📱 WhatsApp / Telegram Only: +601121944419