Refund & Return Policy

Effective Date: 22 July 2024
Website: www.mycolostrumworld.com
Support Email: support@mycolostrumworld.com
Customer Support: WhatsApp / Telegram only – +601121944419

At MyColostrumWorld.com, we are committed to delivering high-quality colostrum-based wellness products with care and integrity. As our products are consumable, sealed, and food-grade, our return and refund policy reflects international food safety standards and shipping realities.

1. Returns Eligibility

Due to the nature of our products, returns are only accepted under the following conditions:

✅ Returns are accepted if:

  • The product arrives damaged, incorrect, or defective

  • You notify us within 7 days of delivery

  • The item is unopened, unused, and in its original packaging

❌ Returns are not accepted if:

  • The item has been opened, used, or tampered with

  • You changed your mind after purchase

  • The item was rejected by customs

  • Delivery was delayed due to courier or customs processing

2. Refunds (Full or Partial)

If your refund or return request is approved, we will:

  • Issue a full refund for items that are damaged, missing, or incorrect

  • Offer a partial refund if only part of your order is affected

  • Refunds will be issued to your original payment method (e.g., PayPal, Stripe, credit/debit card)

  • Refunds are typically processed within 5–10 business days after approval

3. Order Cancellation

  • Orders can only be cancelled before shipment

  • Once the order is marked as shipped, cancellation is no longer possible

  • If you need to cancel your order, contact us immediately at
    📧 support@mycolostrumworld.com

4. Missing or Lost Packages

If your package shows as “delivered” but you have not received it:

  1. First, check with your local post office or customs (if applicable)

  2. Then contact us so we can open a formal investigation with the courier

If the package is confirmed lost in transit, we will offer:

  • A full refund, or

  • A replacement shipment, depending on availability

5. Customs & Import Issues

Please note:

  • We are not responsible for packages held, delayed, or rejected by your country’s customs

  • We are not liable for duties, VAT, or import taxes

  • It is the buyer’s responsibility to understand and comply with local import regulations before ordering

Refunds will not be issued if the product is rejected or destroyed by customs

6. How to File a Refund or Return Request

To file a request, please contact us at:
📧 support@mycolostrumworld.com
📱 WhatsApp / Telegram: +601121944419

Include the following:

  • Your Order Number

  • A description of the issue

  • Photos of the item and packaging (if damaged or incorrect)

7. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised effective date.

Need help? Contact us at:
📧 support@mycolostrumworld.com
📱 WhatsApp / Telegram Only: +601121944419

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