Privacy Policy

Effective Date: 25 January 2025
Website: www.mycolostrumworld.com
Business Address: Semenyih Integrated Industrial Park,
43500 Semenyih, Selangor, Malaysia
Support Email: support@mycolostrumworld.com
Customer Support: WhatsApp / Telegram only – +601121944419

1. Introduction

At MyColostrumWorld.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website.

2. What Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

  • Personal Information: Name, email, phone number, shipping address, billing address

  • Order Details: Items purchased, payment method (processed securely via third-party gateways)

  • Device & Usage Information: IP address, browser type, referring pages, device type, time zone

  • Cookies & Tracking: Usage data collected through cookies to improve website experience

3. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Send order confirmations, tracking updates, or customer support replies

  • Improve our website functionality and user experience

  • Comply with legal obligations

  • Send occasional promotional offers (only if you opt-in)

4. Sharing Your Information

We do not sell or rent your personal information. We only share it with:

  • Payment providers (e.g., Stripe, PayPal) to process your orders securely

  • Shipping partners (e.g., DHL, FedEx) for delivery and tracking

  • Service providers assisting with our website’s performance and security

  • Regulatory authorities, only when required by law

5. Data Retention

We retain your data only as long as needed for the purposes outlined in this policy or as required by law. This typically includes order records, emails, and support history.

6. Your Rights

Depending on your country, you may have the right to:

  • Access the personal data we hold about you

  • Request correction, deletion, or limitation of use

  • Withdraw consent for marketing communications

  • File a complaint with your local data protection authority

To exercise any of these rights, contact us at support@mycolostrumworld.com.

7. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Enable key features such as the shopping cart and checkout

  • Track traffic and performance through analytics

You can manage your cookie preferences through your browser settings.

8. International Data Transfers

By using our website, you acknowledge that your information may be processed in Malaysia and other countries where our service providers operate. We take appropriate measures to protect your data during cross-border transfers.

9. Data Security

We use industry-standard security protocols to protect your information. However, no system is 100% secure. We encourage you to safeguard your login credentials and be cautious online.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing personal data.

11. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

13. Contact Us

For any questions or concerns regarding this Privacy Policy, contact us:

📧 Email: support@mycolostrumworld.com
📱 WhatsApp / Telegram Only: +601121944419
📍 Mailing Address:
Semenyih Integrated Industrial Park,
43500 Semenyih, Selangor, Malaysia

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