Frequently Asked Questions (FAQs)

Your guide to ordering, shipping, returns, and more.

Ordering & Accounts

1. Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your address, and reorder faster.

2. How do I change or cancel my order?

If your order hasn’t shipped yet, please contact us immediately at support@mycolostrumworld.com. Once shipped, changes or cancellations are no longer possible.

3. I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder. If it’s not there, contact us with your name and order details and we’ll assist you.

Shipping & Delivery

4. Do you ship internationally?

Yes, we ship worldwide using DHL Express and FedEx. You’ll see available options during checkout.

5. How long does shipping take?

DHL / FedEx Express: 3–7 business days
(Delivery times vary depending on your country and customs clearance.)

6. How much is the shipping cost?

Shipping rates are calculated at checkout based on your location and package weight. Orders above certain values may qualify for free or discounted shipping.

7. Will I get a tracking number?

Yes, once your order is shipped, you’ll receive an email with a tracking link. You can also track your order here.

Returns & Refunds

8. Can I return a product?

We only accept returns if the product is damaged, incorrect, or defective, and the item is unopened. Please contact us within 7 days of delivery to be eligible.

9. What if my package is delayed or lost?

If your tracking shows no updates after several days, please contact us. We’ll work with the courier and offer a replacement or refund depending on the investigation outcome.

10. Can I get a refund for customs rejection or refusal to pay duties?

No. We are not responsible for orders rejected by customs or unpaid import taxes. Please ensure you’re aware of your country’s import regulations before ordering.

Payments & Pricing

11. What payment methods do you accept?

We accept:

Credit/Debit Cards
PayPal
Stripe

12. Is my payment information secure?

Absolutely. Our site is protected by SSL encryption, and we use trusted payment gateways to ensure your information remains safe and private.

Customs & Taxes

13. Will I have to pay import duties or VAT?

Possibly. Duties, VAT, or handling fees are determined by your country’s customs office. These charges are not included in your order total and are your responsibility.

Need More Help?

Reach us anytime:
📧 Email: support@mycolostrumworld.com
📱 WhatsApp / Telegram only: +601121944419